Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,501
The IT and customer service experience at Marriott are hard to believe now. Unrelated, but last week . had to call MR about something. 4 transfers-including one to MVCI-and I finally got someone who told me to call back the next day. ARGH. The good ol days of the immediate answer of the Plat line with people who knew what they were doing.....