Well both my wife and I have St. Regis Bora Bora reservations switched from points to cash. I've been on the phone for the last 90 minutes. I've been transferred up the supervisor chain 4 times now and the current agent said she was checking with her supervisor. We'l see how this works out. With flights and other reservations I really don't want this to get all messed up.

To make matters worse I was previously in contact with Marriott on numerous occasions trying to get the reservation from a points reservation to a free night certificate and spent hours on the phone trying to make that happen as the system apparently couldn't apply the Marriott certificates to the starwood properties.