Originally Posted by
MrM2016
I had no luck with either Marriott or SPG agents. Try a DM to [MENTION=10904]spg[/MENTION]assist on Twitter, they understood the issue after 30 minutes of investigation. They have just responded to me and said they had called the hotel to correct and I should expect an email once their reservations department looks at it. I suspect I'm going to have to chase again tomorrow because they would have reached out to the hotel in the middle of the night.
Alright, after 1 hour and 19 min call.. I got it fixed: At the end, the agent simply cancelled my previous 2 reservations (Stay for 2 nights, 1 night per reservation, since the Chase RC cert can be only applied to 1 legacy SPG reservation at a time), then she made a new reservation, re-issued RC cert and attach it to the new one.
During the call, the agent put me on multiple holds, then asked me different questions. I don't think she really understands how RC cert works until 1 hour later on the phone. On the other hand, this agent has positive attitude and is willing to help customers. I think you need to be luck enough to get such person as Marriott front line agents are mostly disconnected from their IT team.
FWIW, I called SPG Platinum line (888-625-4991), not sure the backend difference but this is my first call but it works. Even though it was long. Since the Aug 18 chaos, I just found that number will get you more success than other numbers.