FlyerTalk Forums - View Single Post - Reservations Changed With Booking Platform Switch

Dec 11, 2018, 3:04 pm

#10

MrM2016

Join Date: Dec 2016

Programs: Marriott Titanium, IHG Spire Elite, Hilton Gold, United Silver, BA Bronze

Posts: 322

Quote:

Originally Posted by tonywush

My Al Maha Dubai booking has gone from award stay (used Chase RC cert) to cash (EALS rate program) as well.

I am with the SPG agent right now. Will report back the result soon.

I had no luck with either Marriott or SPG agents. Try a DM to @spgassist on Twitter, they understood the issue after 30 minutes of investigation. They have just responded to me and said they had called the hotel to correct and I should expect an email once their reservations department looks at it. I suspect I'm going to have to chase again tomorrow because they would have reached out to the hotel in the middle of the night.

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