Originally Posted by
tonywush
My Al Maha Dubai booking has gone from award stay (used Chase RC cert) to cash (EALS rate program) as well.
I am with the SPG agent right now. Will report back the result soon.
I had no luck with either Marriott or SPG agents. Try a DM to @
spgassist on Twitter, they understood the issue after 30 minutes of investigation. They have just responded to me and said they had called the hotel to correct and I should expect an email once their reservations department looks at it. I suspect I'm going to have to chase again tomorrow because they would have reached out to the hotel in the middle of the night.