My current stay of December 10-11, all of a sudden changed to December 11-12 with a NEW confirmation number. Seeing that I have another December 11-12 stay booked at a different hotel, it seems like I am double-booked.
What a disaster of a transition!
Why the heck would my current stay dates change from December 10-11 to December 11-12 because of a change in PMS system?
This is so utterly confusing and made me panic as I took the elevator down to speak to the front desk manager to clarify what may have happened.
And to top it off, I still have missing stays, missing points and incorrect rewards points being deducted from my account.
ABSOLUTELY BRUTAL!