Originally Posted by
MapleLeafss
Argh! Upsetting to read all this with our honeymoon stay coming up, but just crossing our fingers that everything will live up to expectations. We already pre-booked the Kawayan Bar for one night at sunset and had them reserve spa time for us to make sure we get the times we want (two months in advance). We are booked in a Hillside Casita and I would be pissed - and say something about it - if we were treated as second-class citizens like what seemed to happen in the breakfast table issue above. I already tried asking nicely for an upgrade in our e-mail correspondence but was unfortunately shot down (we aren't banking on it and are perfectly happy without).
My suggestion is you use the experience I shared to remind them, in advance, that you expect to be treated well, particularly as it is your honeymoon and once in a lifetime (fingers crossed). The TA wrote to the manager and got a "gosh so sorry but I can't turn back time" kind of response. I have subsequently written to her directly as I did pay for this honeymoon and have been a huge cheerleader for the property. I'll also give you the obvious advice to feel free to speak up at the time - if the "personal assistant" had done his job, much of this might have been prevented. Still, there was definitely a tinge of you aren't as important as the folks for whom we are saving tables and that is flat out poor hospitality. We have friends going, at our recommendation, over festive and I worry that standards might even be lower with high occupancy. This couple took one for the team and I'm certain they will have a better experience.