Originally Posted by Mr. Vker

Today I called to upgrade a Cat (6) new system to a Cat (7). I figured it would be 60K points.

1) I got kicked around to four different depts-including MVCI. UNBELIEVABLE. Oh how I miss a competent Plat line.

2) The last rep insisted it would be 120K additional points to upgrade. I thought it would be 60K. His inability to articulate without putting me on hold 5 times left me in doubt.

3) Ultimately, he told me upgrades are not allowed and they would cancel and reissue and the difference is 120K. It isn't. I asked for a supervisor. He told me to hang up and call back. I asked to be transferred. He hung up on me.

I am calling tomorrow during the day. ARGH.