Originally Posted by
scented
That's all very un Aman you know. Never had a Pulo experience like this, although while lapses can occur... they were usually dealt with in generous fashion, without issues or even asking. The problem here is that those were a bit too many (for my taste at least). What was occupancy like?
New Aman has more standards, fine ... but then issues mentioned here are exactly about standards, so I suggest to hold them to their own point blank.
Guest assistants at Pulo were always well intentioned, though could be hit and miss. Pick your favorite. I never saw tables reserved at Pulo, at least not visibly so... and usually there was no need. It was 'your' resort, pick the table you want, with occupancy usually not too high there were only good tables. Nothing off limits for sure. Re breakfast not 'allowed' ... oh my. By the sound of it all, this comes from the top. What is forum's consensus on Audeline? Certainly most things flying at big number hotels in California don't bode too well at an Aman. "Everyone is a VIP" - AZ.
Though have to say never quite understood criticism of rooms and hardware. Always felt comfortable, even in older generation bathrooms. Architecture is local, not everyone is fan of individual architecture. Culture?
Occupancy was 70%. During our personal visit, it was even lower. In terms of issues not being addressed, the truth is that this couple did not choose to complain - of course this would have helped but one would expect that someone at the front desk would notice that they had to call TWICE for a new cart, bicycles and a second yoga mat. The whole private sun deck experience really rankled - why offer something if it is not available for 6 nights! The hierarchy of tables that was felt was something I have never
noticed at an Aman. And this young man has been to a laundry list of highest end resorts (Velaa last year, for example), so he does
know what things should feel like and is not imagining this.
Another couple, somewhat high profile, will be visiting at festive, and I am really concerned, since they chose it at my suggestion. I have already notified their TA about this
experience and will probably write to the property directly to ask that this couple be looked after at an above and beyond level to try to repay this sets of snafus.