Originally Posted by
rewardingtrips
Just had a response approx 48 hours after booking - as I sort of expected, the claim was rejected:
The fare in question was outward LGW-BKK and return BKK-LHR
It was an economy fare which was only £30 or so cheaper on the alternative site - so not a terrible loss - but nevertheless a disappointing first experience with QR!
Disappointment requires expectations
To be fair, if they exclude OJ bookings, I think a rejection is justified. But I wonder why LON-BKK-LON can even get treated like an OJ. In contrast, for BA, these are regular RT routings.