I hit the 2 million miles mark on Nov. 2nd and I still have not heard anything by email or snail mail. My card changed on my mobile app which is automatic but creating a great story to use in my presentations about this customer service/ recognition experience. For you other 2MM, am I supposed to call them and make them aware or is this something that takes longer for them to catch up because there is so many of us? I am looking forward to picking out my "gift" so I can use it on my next flight. Thanks in advance.