Originally Posted by
Infinite Possibilities
This question probably belongs in the EC261 thread:
The 2018 BA compensation thread: Your guide to Regulation EC261/2004. In particular post
#5 in that thread deals with downgrades and may cast some light on this.
In short, I would expect that you are entitled to a refund of 75% of the Avios, as well as 75% of the carrier surcharge (but not other taxes and fees). However, I am not sure whether there is binding precedent on this.
Thanks. Yes, agreed, a refund of 75% of the carrier surcharge would make the most sense. Any insight into whether it will help if I were to call?