FlyerTalk Forums - View Single Post - Priceline stiffs you with hotel fees not disclosed at payment
Old Nov 30, 2018 | 12:38 am
  #1  
iggyray
 
Join Date: Jan 2009
Location: US
Programs: KLM Gold, DL Silver
Posts: 744
Priceline stiffs you with hotel fees not disclosed at payment

I've been a huge fan of Priceline feature "name your price" and have saved on my numerous hotel stays quite a bit, however my two last bookings went bananas when they sneak in the hotel fee, that is not disclosed at the time you make the bid.

Case 1, a hotel in Miami Beach, $57 + taxes, no fees, suddenly there's a $25.00 fee after the confirmation - to be paid at the hotel.
Case 2 a hotel in New York, Hells Kitchen, low season in January $51 + taxes, no fees disclosed. After you commit and pay - they disclose the hotel - Watson, and along with that comes a $20 hotel fee that has not been previously disclosed.

In both cases priceline rejects to cancel the booking, its agents deny that they are in the wrong - and there is a small print that the price may not include mandatory fees.
According to their agents, the fee can be whatever the hotel pleases, so theoretically you may be agreeing to a $27/night rate with a $500 fee that is not disclosed.

Is this legal in the US? Any ideas what should I do? I filed a dispute with my credit card company, but I don't think they understand what I am talking about.

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Last edited by iggyray; Dec 1, 2018 at 9:48 am Reason: privacy concerns over the visuals
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