Originally Posted by
hhoope01
I don't think Marriott "forces" hotels to not exceed the standard, but they definitely do make recommendations like that.
Check out the following post (a while back, but from Marriott's official representative):
https://www.flyertalk.com/forum/11062254-post41.html The post was almost 10 years ago, but I think Marriott still manages this same way. They don't "force", but they will encourage and recommend. And of course, Hotel management takes it and tells regular staff this is what Marriott Corp is telling us to do (i.e. forcing us.)
Wow. This says more about the different cultures at MR vs SPG than maybe anything I’ve seen before.
Per the Marriott Concierge:
“
hotels were also encouraged to not “over achieve'”,
WTH?
Last edited by damon88; Nov 29, 2018 at 5:36 pm