Originally Posted by
ajggiant
Yesterday I cancelled an AF marketed and operated flight/MQD run booked in PE (fare class A), and was able to take a refund to OFP with $290 penalty or a voucher with $230 change fee. I took the refund. A question for those with more experience, do the change/cancellation fee rules vary between DL marketed and AF or KL marketed fights? Or would I have been able to get the safe refund terms with a DL marketed, AF fight?
I don’t know if there are any real ‘rules’ or it depends on the agent, and the customer’s status and attitude.
About a year ago, I had to cancel a flight booked on the AF www site. I called the US AF phone and the DL agent cancelled the booking and issued a credit for the fare to my DL account. I then used the credit to purchase flights booked through DL. I was expecting AF credit. Not sure why I got what I see as excellent service. Maybe DL DM status, but I wasn’t talking to the DM folks; the phone was answered ‘DL, KL, AF’ or something like that.