Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Any advantage to book via AirFrance.com?

Any advantage to book via AirFrance.com?

Reply

Old Nov 22, 18, 8:09 pm
  #1  
Original Poster
 
Join Date: Jan 2007
Location: Anchorage, AK
Programs: AK75K, DL DM, 2MM, SPG Plat, DL Amex Reserve
Posts: 39
Any advantage to book via AirFrance.com?

Looking to buy a codeshare flight from SFO to CDG on Air France metal for my son. Its priced the same on both websites, however, it appears as tho you can pay for seats on Airfrance.com and not on Delta since its showing basic economy on Delta.com.....................
Am I missing anything here? What's the advantage of buying via Delta?

Thanks
jimblack is offline  
Reply With Quote
Old Nov 22, 18, 8:22 pm
  #2  
 
Join Date: May 2015
Location: DCA
Programs: DL PM, UA Silver, Marriott Platinum, Hilton Gold
Posts: 5,514
I generally book through DL if I can. I prefer to deal with their customer service.
frankflieslots likes this.
WWads is offline  
Reply With Quote
Old Nov 22, 18, 8:35 pm
  #3  
 
Join Date: Mar 2018
Programs: SkyMiles 2018 PM, 2019 GM
Posts: 213
What I have just discovered is that I will earn more MQDs for my flight having booked on the KLM site.

Additionally I can tell you for planning waaaaay in advance, that Delta only opens up flights 331 days in advance (I believe of the return flight). While I was monitoring prices they were going up before they were available on Delta at all.

I can confirm Medalllion line is much better than any KLM/AF customer service I've dealt with.
Wimsta is offline  
Reply With Quote
Old Nov 22, 18, 11:56 pm
  #4  
 
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,232
I had to use the AF site to book so we could use a couple of AF-issued vouchers (in Euros, of course) toward the purchase. As soon as I booked, I called DL and they “took” control of the itinerary, so it showed up in our DL apps, we received full credit, and we could deal directly with DL on all future correspondence.

It it was quick and painless, and I felt better about dealing with a familiar system than with AF CS agents.
TheHorta is offline  
Reply With Quote
Old Nov 23, 18, 1:53 am
  #5  
 
Join Date: May 2018
Posts: 226
Originally Posted by WWads View Post
I generally book through DL if I can. I prefer to deal with their customer service.
In the US, it's the same customer service that handles DL, KL and AF.
glennhaak and obscure2k like this.
BobTL is offline  
Reply With Quote
Old Nov 23, 18, 8:07 am
  #6  
 
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM
Posts: 596
I don't know whether there is any potential for complimentary domestic upgrades on DL (Medallion member), but if there are, then book via DL; with an AF codeshare number you are on the bottom of the upgrade list. However, calculate MQD earnings with an AF ticket and compare it with DL earnings: in some cases MQDs are much better on Air France, particularly if it is a relatively inexpensive J ticket.
PHXflier is offline  
Reply With Quote
Old Nov 23, 18, 9:22 am
  #7  
 
Join Date: Apr 2016
Location: YOW
Programs: Flying Blue Plat, Accor Gold
Posts: 218
Originally Posted by WWads View Post
I generally book through DL if I can. I prefer to deal with their customer service.
Customer service of AF/KL in North America is commonly handled by Delta. From a PA's word: "Not all DL agents can take calls for AF/KL, but all AF/KL agents can take calls for DL"

One exception is the website technical support, which is AF/KL's own team based in the US.
tbaiyun is offline  
Reply With Quote
Old Nov 23, 18, 1:58 pm
  #8  
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 1,833
Originally Posted by BobTL View Post
In the US, it's the same customer service that handles DL, KL and AF.
Originally Posted by tbaiyun View Post
Customer service of AF/KL in North America is commonly handled by Delta. From a PA's word: "Not all DL agents can take calls for AF/KL, but all AF/KL agents can take calls for DL"

One exception is the website technical support, which is AF/KL's own team based in the US.
Calm down folks...I think WWads was referring to the Medallion Line, which is actually part of the Reservations Department. This is the number you would call prior/during travel for assistance. The Delta folks who man this line - especially for Medallions - are leaps and bounds better than their AFKLM counterparts either at the JV Desk, Flying Blue Line, or the AFKLM Reservations Line.

You two are speaking of post-travel Customer Service, where you call either the Atlanta number or write in via the website. In that case, for US customers, yes DL handles for AFKLM - but this is completely different from the folks you speak to before/during travel at a Reservations desk.
btonkid12345 is offline  
Reply With Quote
Old Nov 23, 18, 2:08 pm
  #9  
 
Join Date: Dec 2002
Location: Washington, DC
Programs: DL Diam 2MM, HH Gold, PC Gold, Hyatt Plat
Posts: 4,965
As Wimsta pointed out, if you book KL/AF coded and operated flights via the AF or KL www sites you will earn MQDs based on distance rather than $s. Sometimes, especially on a low business class fare you come out ahead that way, but MQDs might be less.
If you put your SM number into the KL/AF reservation, US domestic and trans-Atl flights generally show up on delta.com My Trips. Sometimes the European connecting legs show up on My Trips, sometimes not. For the last few years, the AF/KL PNRs have worked for me on delta.com in pulling up itins, likewise DL PNRs have worked on the AF/KL sites.
Of course all of these things sometimes don't work that way.
mot29 is offline  
Reply With Quote
Old Nov 25, 18, 6:07 pm
  #10  
 
Join Date: Mar 2015
Location: NYC
Programs: DL DM, Marriott Platinum, Hyatt Explorist, Hilton Gold; Ex UA 1K & AA EXP
Posts: 1,334
Originally Posted by jimblack View Post
Looking to buy a codeshare flight from SFO to CDG on Air France metal for my son. Its priced the same on both websites, however, it appears as tho you can pay for seats on Airfrance.com and not on Delta since its showing basic economy on Delta.com.....................
Am I missing anything here? What's the advantage of buying via Delta?

Thanks
If he has status, he would lose out on his upgrade to C+ at the regular window, and only clear day of.
MarkP24 is offline  
Reply With Quote
Old Nov 25, 18, 10:08 pm
  #11  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: NYC
Posts: 22,589
Originally Posted by MarkP24 View Post
If he has status, he would lose out on his upgrade to C+ at the regular window, and only clear day of.
Pretty sure there's no C+ on an Air France flight from SFO to CDG.
MarkP24 likes this.
ijgordon is offline  
Reply With Quote
Old Nov 26, 18, 5:45 am
  #12  
 
Join Date: Mar 2015
Location: NYC
Programs: DL DM, Marriott Platinum, Hyatt Explorist, Hilton Gold; Ex UA 1K & AA EXP
Posts: 1,334
Originally Posted by ijgordon View Post
Pretty sure there's no C+ on an Air France flight from SFO to CDG.
You're absolutely right! Whoops!

I was thinking it was on DL metal, and an AF codeshare

Last edited by MarkP24; Nov 26, 18 at 5:45 am Reason: clarfication
MarkP24 is offline  
Reply With Quote
Old Nov 26, 18, 6:58 am
  #13  
 
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL DM 1MM, Hilton Gold, Starwood Gold, Amex Plat
Posts: 1,368
Originally Posted by Wimsta View Post
What I have just discovered is that I will earn more MQDs for my flight having booked on the KLM site.
Where you book doesn't matter, what matters is the flight numbers. If you book KL/AF flight numbers, RDM and MQD are calculated as a % of distance flown. If you book DL flight numbers it is per usual DL rules.
MarkP24 likes this.
angra is offline  
Reply With Quote
Old Nov 27, 18, 6:48 am
  #14  
 
Join Date: Dec 2009
Programs: DL PM
Posts: 100
Yesterday I cancelled an AF marketed and operated flight/MQD run booked in PE (fare class A), and was able to take a refund to OFP with $290 penalty or a voucher with $230 change fee. I took the refund. A question for those with more experience, do the change/cancellation fee rules vary between DL marketed and AF or KL marketed fights? Or would I have been able to get the safe refund terms with a DL marketed, AF fight?
ajggiant is offline  
Reply With Quote
Old Nov 27, 18, 6:58 am
  #15  
 
Join Date: Dec 2002
Location: Washington, DC
Programs: DL Diam 2MM, HH Gold, PC Gold, Hyatt Plat
Posts: 4,965
Originally Posted by ajggiant View Post
Yesterday I cancelled an AF marketed and operated flight/MQD run booked in PE (fare class A), and was able to take a refund to OFP with $290 penalty or a voucher with $230 change fee. I took the refund. A question for those with more experience, do the change/cancellation fee rules vary between DL marketed and AF or KL marketed fights? Or would I have been able to get the safe refund terms with a DL marketed, AF fight?
I don’t know if there are any real ‘rules’ or it depends on the agent, and the customer’s status and attitude.
About a year ago, I had to cancel a flight booked on the AF www site. I called the US AF phone and the DL agent cancelled the booking and issued a credit for the fare to my DL account. I then used the credit to purchase flights booked through DL. I was expecting AF credit. Not sure why I got what I see as excellent service. Maybe DL DM status, but I wasn’t talking to the DM folks; the phone was answered ‘DL, KL, AF’ or something like that.
mot29 is offline  
Reply With Quote

Thread Tools
Search this Thread