Originally Posted by
PanAmWT
According to this, new certs cannot be refunded with any points:
T&C:
3.14.c. Once a Travel Package is processed:
i. airline Miles cannot be transferred back to the Membership Account; and
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
People have done it. It is possible if you find an agent willing to do it. You may have more success by pointing out the cert was converted from an old cert which was allowed to be refunded. YMMV.