Originally Posted by
shosana
Hi, I am pretty new here. I have been lurking for quite sometime and did quite a bit of ready but there is still some questions left unanswered with partial 7n package.
I have a new cat 6 award that I try to attach to the reservation by phone. The rep said that she already attach and I couldn't see my 7n partial package on my account anymore but when I logged in to my profile I still get this message on my trip "Please remember to order e-certificates once you earn the required points. If you have not earned the required points 10 days prior to your reservation, customer support will contact you to discuss payment options."
Is it supposed to be like that or is there a way to find out whether the certificate is properly attach?
Thank you in advance!
Definitely call back or send a request via email. I was in the same boat where it did not show as being attached and reps kept telling me it was attached until I finally got someone with real knowledge. I believe you will also see the point value of the stay decrease down to the value of your card and then it will also say that it's attached. I eventually gave up on the reps and sent in a support request to see what would happen because the agents seemed incompetent and my hotel kept saying there was no cert attached. It took Marriott 3 weeks to respond to my email but my reservation was updated (dropped down from 105k to 45k points) and shows certificate attached.