Hi, I am pretty new here. I have been lurking for quite sometime and did quite a bit of ready but there is still some questions left unanswered with partial 7n package.

I have a new cat 6 award that I try to attach to the reservation by phone. The rep said that she already attach and I couldn't see my 7n partial package on my account anymore but when I logged in to my profile I still get this message on my trip "Please remember to order e-certificates once you earn the required points. If you have not earned the required points 10 days prior to your reservation, customer support will contact you to discuss payment options."

Is it supposed to be like that or is there a way to find out whether the certificate is properly attach?

Thank you in advance!