Originally Posted by
C17PSGR
I dont have a screenshot but have had agents show me the screen.
there is a line l that shows a series of codes. The first code shows statua. Then there are codes for things like king bed preferred, high floor, etc and one for ambassador. As far as I can tell, the codes in the Marriott system have not changed but in the past few days I've been recognized at check in as a Plat, a lifetime Plat, and a Plat Premier. One agent was very politely emphatic that X6 stood for lifetime platinum (its plat premier). And there isnt the slightest evidence of any priority for those with ambassadors unless the ambassador contacts the property. Perhaps .... the lack of training can be explained that the various operators knew that new names were coming.
To my knowledge there is no X6 but it's definitely not Lifetime Plat Premier. I myself am Lifetime Plat Premier and my status still comes up as X4 on hotel reservation systems; I've seen it. I don't believe any code or field on the standard display at a Marriott property will display lifetime status. They can go into your account and find that. Another way they can note this is the room coordinator who may be giving out upgrades in the morning for arrivals that day looks at each account and figures out who is lifetime or not; they can put that as a remark or note on your reservation that the front desk agent would then see during check-in.
What should be displayed is the two-character code for your status and then an "L" for lifetime after it which would make this very easy. It's also a ridiculously simple IT change. Given that Marriott.com still tells me the landing page is "Raleigh-Durham Airport Hotel", I don't think anyone on this forum has a shred of confidence the IT department could even figure out how to display the "L".
-RM