Something is happening with my Hertz rentals. Every time I complete a rental (I'm five star) no points show up. I have to submit a missing points request. When I do, I only get base points and not the 10% bonus I'm entitled to as a result of being 5 Star. I am booking trough Concur. My Hertz Gold membership is always included in the reservation.

Any idea what's going on? Any ideas on how to prevent this hassle?

Thanks.