Originally Posted by
s0ssos
I don't mind the full-service ones in Asia where they have everything, including real suites and lounges. I mean the ones located in city centers in the US that charge basically the same rate as the full-service Marriott, but somehow have the customer service level of a generic Courtyard (or Fairfield Inn/Springhill Suites).
Why don't they train their staff to be more professional/better? Or is it still worse to work at a Courtyard in a city center than a full-service?
The staff at many of the full-service properties in North America aren't much better. It really comes down to who works at U.S. hotels.
In Asia and much of Europe, working in a hotel is a career. You see front desk clerks who studied hotel management and they're working their way up the ladder toward eventually becoming a hotel manager or general manager.
Over here, working in a hotel -- particularly behind the front desk -- is more of a "job." The front desk clerks here are, by and large, much older and with that bring bad habits.