Hi all. I'm asking this question on behalf of a friend and co-worker.
He booked a trip with Westjet to Mexico, and then unfortunately contracted a serious illness from which he is recovering. He is still not cleared to travel by his doctor so he had to cancel the trip. He says that he purchased trip cancellation insurance, but Westjet paid the insurance out in Westjet dollars. The email he received said
Hello Mr. XXXXXXX
A credit has been processed and issued to your Travel Bank.
You can access your Travel Bank credits by signing into your WestJet Rewards account at
www.westjet.com/account. If you don’t already have a WestJet Rewards account, one will be created for you and you’ll receive an email shortly with more information and your WestJet Rewards ID that’s required to sign in.
Travel Bank: XXXXXXXX
Travel Bank refund: 3258.80
When a booking is cancelled, and the original form of payment for that booking included Travel Bank credits or WestJet dollars, the original expiry date(s) for the credits/dollars will remain. Any additional credits will be given an expiry date of one year from the date issued.Travel Bank credits can be used to pay for future travel with WestJet, excluding WestJet Vacations packages and service fees (like kennels, seat selection, excess baggage or flight changes/cancellations). You can redeem your Travel Bank credits by signing in to your WestJet Rewards account at
www.westjet.com/account before booking or making changes to your flights.For more information about fraudulent transactions involving WestJet Travel Bank credits for sale, please visit
www.westjet.com
He is unlikely to spend $3,300 with Westjet in the next year, but our company regularly books flights for employees with Westjet, and we are willing to buy the credit off him, if we can figure out a way to use it towards flights for our employees. Does anybody have any advice on the best way to do this?
Thanks
Dave