Originally Posted by
Kagehitokiri
it is incorrect to suggest that no element of service can be quantified.
If you were referring to my comment below, I m curious how you would place a numerical value on various aspects of soft products. Unlike a $100 food and beverage credit which might be worth roughly the same amount to anyone who planned to use it, I would expect the monetary value each of us would place on butler service or employees remembering your name and personal drink preferences would vary greatly.
"Unlike objective criteria, like upgrades and food and beverage credits, which are quantifiable; it is far more difficult to convey the merits of the soft product."