Originally Posted by
TheBigRat
Me: “ no smiles today? “
Dead pan and reply “ why woiuld I smile, I work for BA”
If it was just my experience then I’ll leave it be - and if it happens again, I’ll escalate - I just wondered if anyone else felf the same change in attitude I have experienced.
If I was that staff member I’d be annoyed with your opening line. As for escalating, that’s just stupid. You open a conversation with a statement likely to irritate, and then complain that it doesn’t get you good customer service?! I think your expectations and interactions could do with adjustment.
Last edited by Shuttle_Endeavour; Nov 18, 2018 at 2:27 am