Apologies for the lack of detail — I have no wish to get staff disciplined for poor attitude when we’ve all had bad days. Its also not been my regular experience at JFK but this was a noticeable difference from previous visits from 3 separate staff / conversations.

An example would be this very flat response - and by no means the worst...

Me: “ no smiles today? “
Dead pan and reply “ why woiuld I smile, I work for BA”

If it was just my experience then I’ll leave it be - and if it happens again, I’ll escalate - I just wondered if anyone else felf the same change in attitude I have experienced.

Cabin crew on the flight were fantastic.