Originally Posted by
dodgeflyer
i was going to say the same. All the staff is now outsourced so I imagine many of the veterans are gone. Why have loyalty to an organisation that have none to you. Lowest bidding contracts for the win!
yep last impression was very rent a uniform operation. Weird way to run over 10% of BAs ticket sales by ignoring the value of recognising regulars - something nyc restaurants do so well. Using the analogy BA jfk now more Pizza Hut than Four Seasons.