Recently, on a flight from JFK -> LHR I had surreal interactions at T7 from checkin to lounge with 3 BA staff - all of which were surly, short and not at all Customer centric in tone, attitude and delivery.
I dont think it was me - saw others equally treated.

This is not my normal experience at JFK, normally its average to good - anyone else noticed a recent attitude change ? Or just me ... in which case I’ll put it down to a bad day and move on.