Originally Posted by
flatlander
Having to phone in to avoid more risk of them losing your data in transit is only going to make their phone desk even more overloaded.
How hard can it be to authenticate the user on the web interface, then store the message internally and respond on the website (send an email saying there is a response, but without content) - like banks do?
Yes, I had this issue recently, and I decided not to respond to BA's email. No way am I going to send that kind of personal information via regular email.
I don't see why BA can't do what my bank does with secure messaging (oh wait, I'd forgotten about BA's incompetent management and its foreign outsourced IT provider).