Originally Posted by
rfrost
I could not agree more. I remember an absolutely dreadful stay at the R-C in NOLA many, many years ago, which nearly put me off the brand permanently.
I’ve been pleased with my recent stays at Hotel Arts in Barcelona and at the R-C in Toronto, but even so there is no way that service there compares with service at an Aman.
It actually isn’t too far fetched to say that there are even few Amans today that compare with the service of Aman of yesteryear. Not all Amans are to the same service standard. One needs only to visit Aman Tokyo or Aman Summer Palace or Aman Sveti Stefan to know that. Few Amans hold to the same service standard as those in Indonesia/SE Asia (and Amanzoe from recent reports).
That being said, there still are few hotels that routinely can compare with Aman levels of service. That’s true of any luxury brand. Even Peninsula has some weak links.
For us, however, Hotel Imperial Vienna, Gritti Palace Venice, St Regis San Francisco, St Regis New York, St Regis Florence, and Suiran Kyoto achieved comparable Aman levels of service. That’s pretty high praise.