Originally Posted by
Gabrca
Interesting, so they can’t make the adjustment over the phone?
Also ... apologies, one more question: If I do have to go the whole cancel and rebook route, will the miles recredit instantly? In this case the ticket was booked using miles from one account, and the miles for the upgrade on the first sector came from another.
They will credit instantly but keep in mind, they have the right to charge you a cancellation fee (I think it is $25) but you can probably fight it given you are rebooking instantly.