• Starting February 1 business class entrees will be plated in advance in order to reduce flight attendant workload and allow them to reduce flight attendant staffing in the cabin by one position. Those entrees aren’t going to look very appealing when they make it to the customer.
• Where any of their competitors fly with fewer flight attendants, United will too. The goal, apparently, is to offer the lowest levels of service among peers American and Delta. And that’s not just limited to business class, Boeing 757 international routes lose a flight attendant in coach too.

Oddly, United says it’s consistent with what passengers want (faster meal service) and fewer employees getting to work is good for flight attendants too (because United will make more money, therefore they’ll grow, therefore they’ll hire more flight attendants). At United, less is the new more.