Help with Delta Vacations (MLT Vacations)
This past Thursday, I was diagnosed with prostate cancer. On Saturday, I began having problems with the side effects of the biopsy.
We have a Delta vacation scheduled for this Sunday to Lisbon. Well, there is no way I can go for physical reasons I will not detail here.
So I called Delta (MLT) Vacations thinking they could help me. In the past, Delta Airlines was very helpful during medical situations. MLT was useless. They would not consider doing anything and said I would have to forfeit the $1500+ paid for the vacation. Period. No exceptions for medical reasons.
When I pointed out the receipt said, "this ticket is changeable up to departure/refundable up to ten days prior to departure. o.k., I just missed the ten day deadline, so I asked about changing the dates. After a long hold, the agent came back and said I could change dates, but the fee would be more than $1100.
I assume MLT is basically independent of Delta since I would have expected something better form mainstream Delta.
Does anyone have any suggestion how to proceed, or have I been hit with a double whammy?
Thanks!