Originally Posted by uclagee

I have a bunch of flights I booked using my rapid reward points last month (WGA fares). When I'm cancelling - there's no more option to refund to card - it forces me to hold for future use.
Has something changed with Southwest's policy? I never changed the itineraries, as I know the "newer" system would render your fee non-refundable to card if you made a flight change. Anyone experiencing this or did I miss a change in policy? It's going to be pretty annoying to have tons of $5.60 credits.

Thanks!