Originally Posted by yyznomad

So then what did the SD say when s/he handed you the white claim form despite being told it is done on the iPad?

Also, did you have to fill out the white form? Seat no., flight no., select specific issue from a bunch of checkboxed items, describe the specific issue with a short couple of sentences, etc.? Was there a detachable portion like on the green forms with a reference no. to keep as your "receipt"?