Originally Posted by
sdsearch
Make sure you have
really signed up for the Amex credit. I signed up once (soon after the benefit went live), and then perhaps a couple weeks later, after noticing that Amex kept inviting me to sign up, I signed up again, and it said "enrolled", rather than "you are already signed up". So could it be that some early signups didn't work right?
Anyway, after I did my second signup, I did a GrubHub pickup order ($15ish), and the $10 credit appeared online a day or two after the GrubHub charge actually posted (which in turn was several days after the order was placed). (And the extra MR point for the "earn 1 extra MR point on GrubHub/Seamless" offer I signed up for also posted about the same timing. And that one extra MR point was on the pre-credit amount, ie, the original purchase amount.)
Thanks for the tip, but I had already double checked that I was enrolled (I also signed up when the benefit went live) - even making sure to look on the benefit page where it indicated “enrolled”. I also checked just before I went to Shake Shack.
Out of all my restaurant charges (both billed and unbilled), only 2 of them are not showing the 4x in the detail - this Shake Shack and Philz Coffee - and from what I can see, they were both processed using Square. It seems others have indicated they are missing bonus points for purchases made using Square. I have to wonder if somehow that is affecting not just the missing 4x, but also the missing $10 credit.
Regardless, I’ll have to wait the 4 weeks before Amex will research the missing credit.