FlyerTalk Forums - View Single Post - Pre arrival email: your room type is damaged, how about a credit and a up[down]grade?
Old Oct 28, 2018 | 4:57 pm
  #13  
getagb
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Join Date: Apr 2014
Programs: UA Gold (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 923
Originally Posted by xolinlevh
Just arrived, and got given the downgraded room. When I pressed on upgrades or why theres no better rooms at all, i was told someone had rented out all the suites to use as conference rooms. Which seems bizarre as this is a conference hotel and has tons of actual conference rooms....but to make up for it they gave me a box of chocolates along with the downgrade.....
Personally, I would escalate to the GM and ask for the "Ultimate Reservation Guarantee" compensation (see T&C) for your particular brand. Or take the $35/night in cash instead of as a credit. If the GM declines, I would file a complaint with Marriott corporate.
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