Originally Posted by
xolinlevh
Just arrived, and got given the downgraded room. When I pressed on upgrades or why theres no better rooms at all, i was told someone had rented out all the suites to use as conference rooms. Which seems bizarre as this is a conference hotel and has tons of actual conference rooms....but to make up for it they gave me a box of chocolates along with the downgrade.....
Personally, I would escalate to the GM and ask for the "Ultimate Reservation Guarantee" compensation (
see T&C) for your particular brand. Or take the $35/night in cash instead of as a credit. If the GM declines, I would file a complaint with Marriott corporate.