Originally Posted by
niksal
I have a colleague ”mildly frustrated” over this. His ARN-BRU was cancelled on Friday. He eventually came via AMS and train. Needless to say, train was India-full.
He got today a message that his BRU-ARN tomorrow was cancelled, and he had been rebooked to a flight Monday evening (so 30+h later!). He got a new booking from AMS, but now all good trains are full...
Stupid thing is that SN sells tickets to BMA for tomorrow, but nobody (SAS not corporate TA) offered him that, and I heard about all these issues too late.
He is EBG with Plus ticket. He kinda expected more info and better support both from TA and SAS. Now he /we have had to figure out everything ourselves.
Good thing I fly AY. Different grounf handling agent.
SAS support at outstations, even major ones such as AMS or BRU is horrible and typically it is impossible to get local support and the Diamond line just doesn't care about passengers. The solution is really to not fly SAS, I use the SN flights from BMA all the time and SN has never let me down.