Originally Posted by
xolinlevh
When i checked in last Sunday and was asking about an upgrade the desk agent said that they had a wedding party just check out so there were a few rooms 'not ready'. Unsure if thats at all related.....
I did reply back to the email and mention the dummy booking showing suites open the entire stay i have booked.....they then replied that was an error and they dont have any suites available...sounds like its just gonna be a battle of wits once i arrive tomorrow. They did also offer to walk me to a nearby hotel for a suite instead, tho the reason i pick this one is because its attached to the client office im going to, so...rather not have to be located further away.
Yes, too many put way too much faith in the webpage. It's at least two systems removed by the only one that counts and that is the property system, and even that one can't be relied upon at times. If someone forgets to tag the room as out for maintenance (or checked in as has happened) then you could be in for a surprise! If I had to guess, I'd say maybe they didn't have enough cleaning staff on hand over the weekend to turn all the rooms. I'd bet on them doing something for you maybe even changing rooms a night or two later once everything is back in play.