FlyerTalk Forums - View Single Post - Pre arrival email: your room type is damaged, how about a credit and a up[down]grade?
Old Oct 27, 2018 | 4:12 pm
  #9  
xolinlevh
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15 Years on Site
 
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Hertz Platinum, Sixt Diamond, LHW Aurelian, Hilton Diamond, IHG Diamond
Posts: 3,664
Originally Posted by RogerD408
Yeah, that is a different notice than I've ever seen. I'd be upset that I wasn't invited to the party that caused the damage! Since you were just there did you notice anything going on? Do you have any contact at the property? A quick call to find out what happened (if there is going to be considerable work going on you might want to be elsewhere) and maybe get one of the available rooms (repeat guests tend to get much better treatment than first timers). They may not have taken the time to remove the damaged rooms from inventory so don't rely upon the web.
When i checked in last Sunday and was asking about an upgrade the desk agent said that they had a wedding party just check out so there were a few rooms 'not ready'. Unsure if thats at all related.....

I did reply back to the email and mention the dummy booking showing suites open the entire stay i have booked.....they then replied that was an error and they dont have any suites available...sounds like its just gonna be a battle of wits once i arrive tomorrow. They did also offer to walk me to a nearby hotel for a suite instead, tho the reason i pick this one is because its attached to the client office im going to, so...rather not have to be located further away.

Last edited by xolinlevh; Oct 27, 2018 at 4:45 pm
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