FlyerTalk Forums - View Single Post - Pre arrival email: your room type is damaged, how about a credit and a up[down]grade?
Old Oct 27, 2018 | 1:10 pm
  #6  
goldenbear
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Join Date: Sep 2006
Location: DEN
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Originally Posted by ethernal
I honestly don't know how this benefit works (the wording is so poor that it makes it unclear as to exactly when it would work and what context) - but there is a "room type guarantee" that entitles you to compensation. You may try saying "upgrade me to a suite or give me the room guarantee compensation" (which I believe is paid to you and not deducted out of the room rate).
Room type guarantee seems to apply to ‘bed type’ and smoking/non smoking in US/Canada only.

https://www.marriott.com/loyalty/mem...s/guarantee.mi

Sounds like the hotel is negotiating to reduce demand for the ‘corner king’ rooms. Would guess if the OP doesn’t want the deal, they could still accommodate him in a corner king, or if it’s a bigger problem they could be willing to up the offer.

So I agree with dc - explain the situation as the trip being for business, with the $$ not mattering but that the extra space does. Inquire about a suite... who knows if they will offer it, or just find a corner king. Not wrong pushing back - can’t get something of you don’t ask. Or maybe you you could get some points out of it instead of the discount.

I’ve always wondered what cost the hotel incurs to buy points... has to be less than $.08. Say it’s $.05, then $35 discount for 5 nights would be equivalent to 35k points. Anyway, just a thought for a starting point to negotiate something of value to you.






Last edited by goldenbear; Oct 27, 2018 at 1:46 pm
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