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Thread: Pre arrival email: your room type is damaged, how about a credit and a up[down]grade?
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Old Oct 27, 2018 | 1:05 pm
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RogerD408
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20 Years on Site
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by ethernal
I honestly don't know how this benefit works (the wording is so poor that it makes it unclear as to exactly when it would work and what context) - but there is a "room type guarantee" that entitles you to compensation. You may try saying "upgrade me to a suite or give me the room guarantee compensation" (which I believe is paid to you and not deducted out of the room rate).
Not sure the guarantee applies with advance notice. MR is good about providing plenty of wiggle room in their terms that it's not difficult for them to get out of just about everything.
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