Originally Posted by FeedbirdNiner

Agree with this. It's not about the £1500 (minus 15%) or whatever for me, it's about BA having a sufficient punishment to make it worth their while to ensure it doesn't happen again. Under current management they have a short term share price culture. A bill approaching half a billion GBP that gains them nothing but is simply punishment for having a poor IT infrastructure, will suddenly make a half a billion investment into IT look like the right thing to do.

It's the only language they understand!

It would be awesome if we were able to organise our own FT class action. There must be some lawyers in our ranks. They could take 5-10% for costs and profit and we could donate another 5-10% to charity - possibly even the BA charity. Anyone out there??