FlyerTalk Forums - View Single Post - Have you booked away due to IT, CS issues?
Old Oct 26, 2018, 4:21 pm
  #14  
SHLTP
 
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,197
I am out

From Oct 15 to Feb 15 I have 20 point nights booked, 1 night paid.

I will not add any paid stays in this time frame unless forced. I am beyond furious and frustrated. Just got off phone with US agent after repeated emails didn't resolve a small problem (not allowed to call country I am in emil CS said, only US). He didn't resolve, was not helpful and couldn't care less.

Is Marriott an international company or US one?

I have tried booking paid and point nights for Marriott but have been unabe to.

I have 18 PAID nights in same time frame at Shangri-La, Radisson Blu and smaller properties. Loyalty is supposed to make my life easier. Right now it is not. So what's the point?
SHLTP is offline