Originally Posted by
jmnfg
Ouch. That is a strongly worded email.
To answer the original question, they've all gone up in price, and with the Topas, sorry, Original, they have the same price for the different finishes.
I've gone through the changes with store managers in London and also Amsterdam and the differences for the Topas are very small, apart from the bag-holder deletion and change of colour on the inside from blue to almost black. Apparently better manufacturing...
I've picked up two additional old models for good prices (slight discount) from Selfridges and Global Luggage.
As stated on previous threads, IMHO Rimowa are heading towards a fashion brand rather than an iconic brand known for quality.
What is LVMH doing in terms of Rimowa warranties and repairs -- warranty-covered or otherwise -- in policy and practice with the revised strategy/designs? Fashion brands often are more about milking their customers and wanting to prime the pump to milk them further than to freely/cheaply refurbish/replace their products for customers who are disappointed in one or more aspects of the purchased product. Is that to be expected with LVMH-run Rimowa, and is that how it's already going with this?
With LVMH/Rimowa cutting off brick and mortar retailers around the world, what does that mean for those seeking repair services?