Originally Posted by becauseimnew

I signed up for an account just to reply to this... I had a very similar experience... the rep was asking for the last 4 of the card associated with the account. I didn't have the card on me, I asked to validate the account another way and the rep wouldn't let me. I asked to speak to a supervisor and he said no, that without account verification he couldn't transfer me. And he just hung up on me. I am so mad, we stayed at Hilton and had a good experience. After I use this certificate we won't be going back to Marriott.

I too was trying to upgrade our certificate because the hotel that I was going to use it cancelled my reservation, it's a new hotel that is delayed so it won't be completed in time for our trip but I didn't even get an email notifying me of the cancellation. I will be calling back this afternoon, hopefully I can get someone to help me out.