I've just returned from Hong Kong and had issues on both legs. October 8th, flight 015, fin 704 and seat 11G. White form filled out after I completed 5 resets.
October 19th on 016 it was fin 702 and seat 6A. I did roughly 10 resets myself - just the back cushion, seat cushion itself was fine. I asked SD to log the issue
and I seriously doubt that she did. I used the web complaint form on Oct 20th, heard back within 24 hours with an offer of $1000 e-credit. Acceptable for me as
that was about 40% of the value of that leg. I am SE, but even then was impressed with the quick reply. And of course still waiting on the white form response.