Well, Marriott has acted quite a bit to satisfy former SPG elites. Perhaps Marriott didn’t realize that these email contacts are very important to us and just another reason that SPG was able to deliver better service. Now at least Marriott may finally learn. Slowly.

This reminds me of those old white guys on Capitol Hill questioning tech execs, completely oblivious as to how social media and the internet works for so many. Marriott’s senior leadership are just like that. Bill Marriott trying out his first Edition and being surprised the market has changed to include and promote such new ideas and approaches.