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Thread: Opened complaint about email fiasco with Marriott Consumer Affairs
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Old Oct 19, 2018 | 3:51 pm
  #3  
bhrubin
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Originally Posted by C17PSGR
Thanks for escalating that issue.

Its a silly move and hard to understand but ... the reality is complaints here don't do anything so hopefully this will result in some attention. It's also nice to know that you received a call back! Curious -- did you leave your account number so they would be able to see you're a key customer?
Of course! I included my account number and indicated I was a longtime Ambassador guest. You gotta work with what you got.

I also did refer the rep to FlyerTalk and indicated that it was a mounting location for many elites venting similar frustrations on these issues.
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