Just had a taste of the classic Jet service which I'd not had for a while, not having attempted a partner redemption with them for over three years. Placed a request with a list of preferred flights, asking for availability in business class. With shocking promptness, they got back just inside 24 hours, with details of availability on all my options - but in economy. When I pointed out that it was business I wanted, they got back with the correct info in another 24 hours. I replied within the hour, asking them to proceed with one. It is now over 48 hours since then and no response, despite two reminders from me. And of course, the almighty partner redemptions team cannot be reached on the phone by us mortals.

I hope they place a hold on the requested seat for 72 hours? Does anyone know? Otherwise, it's in line with my experience of Jet's standards for them to wait till the seats are gone to then get back to me saying so.