Originally Posted by justhere

Even if we assume that the number of seat saving complaints is a small percentage of the number of people who know they have been affected by a seat saver, the number affected is still statistically minimal compared to the number of enplanements.

It's not much of a stretch then to say that most people aren't affected.

Even the poll that was just posted provides some indication of this. The poll is skewed because it is only asking about complaints so people who don't have one of those complaints aren't likely to respond. It also presents the seat saving question as the first question. However, taking the numbers as meaningful, less than half of customer complaints are about seat saving and that's only based on the few complaints offered.

But if you then assume that 50% of all complaints are about seat saving (which the odds are that it isn't that high) that's still a very small number compared to the number of enplanements.